SMS Privacy Policy

Cary Sprinklers is an irrigation and drainage service based in Cary, North Carolina, serving Cary, Raleigh, Apex, Morrisville, and Holly Springs. This policy explains how we handle information in connection with our text messaging program. This messaging program is operated by Cary Sprinklers & French Drains LLC (doing business as Cary Sprinklers).

Effective Date: June 12, 2026

Information We Collect

When you call us at (984) 333-5392, we collect the information you provide by voice, such as your name, callback number, service address, and service request, along with caller ID information so we can schedule service and respond to you. Calls may be recorded and transcribed for scheduling and record-keeping purposes.

Text Messages and Consent

We send SMS text messages only when you verbally request them during a phone call with us, such as for appointment confirmations or to receive business information. Messages are sent only to the phone number used to contact us. We do not automatically enroll customers in text messaging programs and we do not send marketing or promotional text messages.

How Your Information Is Shared

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services, such as scheduling or customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message Frequency and Rates

Message frequency varies based on your requests and may include up to approximately three messages per service request. Message and data rates may apply depending on your mobile carrier and service plan.

Opt-Out and Help

You may opt out at any time by replying STOP to any message from us. After opting out, you will receive one final confirmation message and then no further text communications.

For assistance, reply HELP to any message or contact us directly using the information below.

Data Retention and Security

We retain information only as long as necessary to provide and document our services. We take reasonable administrative and technical measures to protect the information we collect.